Refund policy
Return and Refund Policy
Last updated: August 2, 2026
We want you to be satisfied with your Exclusive Engravings order. Please review this policy carefully, especially when ordering personalized or custom-made products.
Return Window
For eligible non-customized products, you must contact us within 10 calendar days after the product is delivered.
To qualify for a return, the product must be unused, unworn, undamaged and in the same condition in which it was received. It must also include its original packaging and accessories.
A receipt, order confirmation or other proof of purchase is required.
Return Authorization Required
Before returning or dropping off any product, email sales@exclusiveengravings.com with:
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Your name
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Order number
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Product requiring return
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Reason for the return
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Photographs if the product is damaged, defective or incorrect
If the return is approved, we will provide return instructions and the authorized return address or drop-off location.
Do not mail or drop off a product before receiving authorization. Products sent to an outdated address, an unauthorized address or our pickup and drop-off partner without prior approval may be refused or delayed.
Personalized and Custom-Made Products
Because personalized and custom-made products are produced specifically for the customer, they are final sale and are not eligible for return, exchange or refund because of a change of mind, an incorrect size selection or an error in information supplied or approved by the customer.
Customers are responsible for carefully reviewing all names, dates, spelling, wording, quantities, sizes and other personalization details before submitting an order or approving a proof.
Once a proof is approved or production has begun, the order generally cannot be changed or canceled.
If Exclusive Engravings makes an error or the product arrives damaged or defective, we will work with the customer to repair, reproduce or replace the product, or provide another appropriate resolution.
Natural variations in wood grain, stone, slate, leather, metal finishes and similar materials are not considered defects when they are normal characteristics of the material.
Damaged, Defective or Incorrect Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, defective or different from what you ordered or approved, contact us at sales@exclusiveengravings.com within five calendar days after delivery.
Include your order number and clear photographs of:
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The product
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The engraving or damaged area
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The shipping package
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The shipping label, when applicable
Keep the product and all packaging until we complete our review. We may require the product to be returned before providing a replacement or refund.
When an error is confirmed as the responsibility of Exclusive Engravings, we will cover the approved return or replacement shipping cost.
Non-Returnable Products
The following products are not eligible for return unless they arrive damaged, defective or incorrect due to an error by Exclusive Engravings:
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Personalized, engraved or custom-made products
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Products produced from a customer-approved proof
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Gift cards
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Digital downloads and downloadable products
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Health or personal-care products
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Clearance products or products specifically marked “Final Sale”
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Products damaged, altered or used after delivery
A discounted or promotional price does not automatically make a product final sale unless it is clearly identified as final sale before purchase.
Cancellations and Changes
Contact us as soon as possible if you need to cancel or change an order.
Non-customized orders may be canceled before fulfillment begins. Personalized or custom-made orders cannot be canceled or changed after design work, material preparation or production has begun.
Approved cancellation requests may be subject to charges for completed design work, materials already ordered or production already performed. Any applicable charge will be explained before the cancellation is finalized.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method within five business days after inspection. Your bank or payment provider may require up to 10 additional business days to post the refund to your account.
Original shipping charges are non-refundable unless the return resulted from an error by Exclusive Engravings or the product arrived damaged or defective.
We may provide a partial refund when an eligible returned product:
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Is not in its original condition
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Has been used or damaged after delivery
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Is missing packaging, accessories or components
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Is returned outside the authorized return instructions
Late or Missing Refunds
If you have received confirmation that a refund was issued but it has not appeared after 10 business days:
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Check the original payment account again.
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Contact your credit card company or payment provider.
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Contact your bank to ask whether the refund is still processing.
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Email sales@exclusiveengravings.com if additional assistance is needed.
Exchanges
We replace personalized or custom-made products only when they are damaged, defective or incorrect due to an error by Exclusive Engravings.
Eligible non-customized products may be exchanged when approved within the 10-day return window. Product availability is not guaranteed.
Contact sales@exclusiveengravings.com before returning any product for an exchange.
Gifts
If an eligible product was identified as a gift when purchased and shipped directly to the recipient, an approved return may be issued as digital store credit.
If the order was not identified as a gift, any approved refund will be issued to the original purchaser’s payment method.
Personalized and custom-made gifts remain final sale unless damaged, defective or incorrect due to an error by Exclusive Engravings.
Return Shipping
Customers are responsible for approved return-shipping costs when returning an eligible product because of preference, size selection or another reason unrelated to an Exclusive Engravings error.
Exclusive Engravings will provide or reimburse approved return shipping when we confirm that the product was damaged, defective or incorrect due to our error.
Return shipments must use a trackable shipping service. Customers are responsible for authorized returns until the package is delivered to the designated return location. Shipping insurance is recommended for products valued above $100.
Exclusive Engravings is not responsible for unauthorized returns or return packages lost before confirmed delivery.
Local Pickup and Drop-Off
Authorized local pickups and drop-offs may be arranged through:
Express Package Ship
3801 U.S. Highway 17
Richmond Hill, Georgia 31324
This location is an authorized pickup and drop-off partner and is not the Exclusive Engravings production facility. Do not leave a return at this location unless Exclusive Engravings has approved the return and confirmed the arrangements in advance.
Contact Us
For return, refund, cancellation or exchange questions, contact:
Exclusive Engravings, LLC
Email: sales@exclusiveengravings.com
Website: www.exclusiveengravings.com