Shipping policy
Shipping and Local Pickup Policy
Last updated: August 1, 2026
This Shipping and Local Pickup Policy explains order processing, shipping charges, delivery estimates, tracking and local pickup options for Exclusive Engravings, LLC.
Order Processing and Production Time
Most orders are processed and prepared for shipment within 3–7 business days after Exclusive Engravings receives:
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Cleared payment or the required deposit
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Complete personalization information
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Usable artwork or photographs
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Customer approval of any required proof
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Any other information needed to produce the order
Business days do not include Saturdays, Sundays or federal holidays.
The shipping service selected during checkout determines the estimated carrier transit time after the order has shipped. It does not shorten the production or processing time unless rush production has been separately approved by Exclusive Engravings.
Personalized, Custom and Large Orders
Personalized, custom-made, bulk, corporate, institutional and special-order products may require additional production time.
The estimated production schedule for these orders may be provided on the product page, quote, invoice, proof or written project agreement.
A requested event date or deadline is not accepted until Exclusive Engravings confirms it in writing. Customers should provide event dates when requesting a quote or submitting an order.
Rush production is subject to availability and may require an additional charge. Selecting expedited carrier shipping does not automatically include rush production.
Shipping Methods and Charges
Available shipping methods and charges are displayed during checkout.
USPS shipping charges are generally calculated using factors that may include:
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Delivery destination
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Package weight and dimensions
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Selected shipping service
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Packaging requirements
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Product value or insurance
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The number and type of products ordered
The customer may review available shipping options before completing the purchase.
Shipping rates and estimated delivery times displayed during checkout are based on available carrier information and are subject to carrier conditions.
No-Charge Fulfillment Options
Two no-charge options may be available for qualifying orders.
Local Pickup
Customers may select the no-charge local pickup option when it is available during checkout.
Authorized local pickup is provided through:
Express Package Ship
3801 U.S. Highway 17
Richmond Hill, Georgia 31324
Express Package Ship is an authorized pickup and drop-off partner. It is not the Exclusive Engravings production facility or an Exclusive Engravings retail storefront.
Do not travel to the pickup location until Exclusive Engravings has notified you that the order is ready and confirmed the pickup arrangements.
Customers may be required to provide the order number, pickup confirmation and identification. Orders selected for local pickup will not be shipped unless separate shipping arrangements and payment are completed.
Complimentary Envelope Shipping
Certain small, lightweight and durable products may qualify for complimentary envelope shipping when this option is displayed during checkout.
Eligibility depends on the product’s size, shape, weight, value and ability to be shipped in an envelope without a significant risk of damage.
Exclusive Engravings determines whether a product can be safely shipped using this option. Fragile, oversized, high-value or damage-sensitive products do not qualify.
If complimentary envelope shipping is selected for an order that cannot be safely shipped in an envelope, we will contact the customer with the available shipping options before fulfillment.
How to Save on Shipping
Customers may reduce shipping expenses by:
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Combining multiple qualifying products into one order.
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Using an available complimentary shipping promotion.
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Applying an eligible promotional code during checkout.
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Selecting Local Pickup – Express Package Ship when available.
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Selecting complimentary envelope shipping for an eligible product when offered.
Promotional codes and shipping offers are subject to their stated terms, expiration dates and product restrictions.
Delivery Estimates
Delivery estimates begin after the order has completed production and has been accepted by the shipping carrier.
Carrier delivery estimates are not guaranteed unless the selected carrier service expressly includes a delivery guarantee. Weather, holidays, peak shipping periods, incorrect addresses, carrier disruptions and other circumstances may affect delivery.
Exclusive Engravings is not responsible for carrier delays outside our reasonable control. We will assist customers with available tracking information and appropriate carrier inquiries.
If Exclusive Engravings cannot ship an online merchandise order within the promised processing period, we will notify the customer. When required, the customer may agree to the revised shipping date or cancel the unshipped portion of the order for a refund.
Order Tracking
When tracking is available, tracking information will be sent to the email address or mobile number provided during checkout after the shipping label is created.
Tracking activity may not appear immediately. Customers should allow the carrier time to receive and scan the package.
Customers are responsible for providing accurate contact information and monitoring the tracking information after shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Review the recipient’s name, street address, apartment or suite number, city, state and ZIP Code before submitting the order.
Contact sales@exclusiveengravings.com immediately if an address correction is needed. Address changes cannot be guaranteed after production or fulfillment has begun.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address, refused delivery or unsuccessful delivery attempt may be the customer’s responsibility.
Exclusive Engravings is not responsible for an order delivered to the address supplied by the customer.
Multiple Shipments
Orders containing multiple products may be shipped in separate packages because of product availability, packaging requirements, production schedules or fulfillment locations.
When available, separate tracking information will be provided for each shipment. A partial shipment does not necessarily mean that another product is missing from the order.
Packages Marked Delivered
If tracking shows that a package was delivered but the customer cannot locate it, the customer should:
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Confirm that the shipping address on the order is correct.
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Check around the delivery location and with household members.
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Ask neighbors, building staff or office personnel whether they accepted it.
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Allow one additional business day because some carriers scan packages before final delivery.
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Contact the shipping carrier using the tracking number.
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Notify Exclusive Engravings if additional documentation or assistance is needed.
Exclusive Engravings will assist with reasonable carrier inquiries but cannot guarantee reimbursement or replacement for a package confirmed as delivered to the address supplied by the customer.
Lost Packages
If tracking does not update or a package appears lost, contact sales@exclusiveengravings.com with the order number and tracking number.
We will review the shipment and assist with the carrier’s missing-mail or claim process when applicable.
The outcome of a lost-package claim may depend on the selected shipping service, insurance coverage, tracking information and carrier investigation.
Shipping Damage
Inspect all products promptly after delivery.
If an order arrives damaged, contact sales@exclusiveengravings.com within five calendar days after delivery and include:
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The order number
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Clear photographs of the damaged product
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Photographs of the shipping package
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Photographs of the shipping label
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A description of the damage
Keep the damaged product and all original packaging until the claim or review is complete. The carrier may require the packaging and product for inspection.
When shipping damage is confirmed, Exclusive Engravings will provide an appropriate resolution consistent with our Return and Refund Policy.
Returns and Return Shipping
Returns, exchanges and refunds are governed by our Return and Refund Policy.
Return authorization is required before mailing or dropping off any product. Do not send a return to an old business address or leave it with Express Package Ship unless Exclusive Engravings has approved the return and confirmed the arrangements.
Exclusive Engravings will cover approved return-shipping expenses when we confirm that the return resulted from our error or qualifying shipping damage.
When a return is unrelated to an Exclusive Engravings error, the customer is responsible for the approved return-shipping expense.
Contact Us
For shipping, tracking, delivery or local pickup questions, contact:
Exclusive Engravings, LLC
Email: sales@exclusiveengravings.com
Phone: 912-756-2230
Website: https://www.exclusiveengravings.com