Terms of Service

Last updated: August 1, 2026

Overview

This website is operated by Exclusive Engravings, LLC. Throughout these Terms of Service, the terms “Exclusive Engravings,” “we,” “us” and “our” refer to Exclusive Engravings, LLC.

Exclusive Engravings offers this website and its associated products, custom-design services, engraving services, quote services, ordering tools, information and other features to you conditioned upon your acceptance of these Terms of Service and all policies referenced in them.

These Terms apply to website visitors, retail customers, custom-order customers, corporate customers, institutional customers, government and educational purchasers, business partners and other users of our services.

By accessing our website, submitting a quote request, approving a proof, placing an order, paying an invoice or otherwise using our services, you agree to these Terms of Service. If you do not agree, do not use the website or submit an order.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer certain products and services.

1. Eligibility and Acceptable Use

You represent that you are at least the age of majority in your state or jurisdiction of residence and have the legal authority to enter into these Terms.

If you place an order for a company, government agency, school, nonprofit, military organization or another person or organization, you represent that you are authorized to act on that party’s behalf.

You may not use our website, products or services for an illegal, fraudulent, misleading, infringing or unauthorized purpose. You may not introduce malicious code, interfere with website security, scrape protected information or misuse customer, company or website data.

We reserve the right to refuse or discontinue service when an order or requested use may violate applicable law, these Terms, another party’s rights, platform requirements, safety requirements or our production standards.

2. Orders and Order Acceptance

Submitting an order, quote request, purchase order or payment does not automatically require Exclusive Engravings to accept the project.

An order is accepted when we provide written confirmation, accept the applicable payment or deposit and, when required, receive all necessary personalization information, artwork and proof approval.

We may refuse, limit, place on hold or cancel an order for reasons including:

• Suspected fraud or unauthorized payment

• Incorrect pricing or product information

• Unavailable materials or products

• Incomplete personalization information

• Unusable or unauthorized artwork

• Safety or equipment concerns

• A requested deadline we cannot reasonably meet

• Violation of intellectual-property or other legal rights

• A request involving hateful, threatening, obscene, deceptive or unlawful content

If we cancel an order after receiving payment, we will provide an appropriate refund for the canceled portion, subject to completed authorized work, applicable law and any separate written agreement.

3. Quotes, Invoices and Contract Documents

A quote is an estimate based on the specifications, quantities, materials, artwork, delivery method and timeline known when the quote is prepared.

A quote is valid only for the period stated on the quote. If no expiration period appears, pricing and availability remain subject to confirmation until the order is accepted.

Changes to quantities, materials, dimensions, artwork, personalization, packaging, delivery, installation, deadlines or other specifications may require a revised quote.

The following documents may collectively form the agreement for an order:

• These Terms of Service

• The accepted quote or proposal

• The invoice

• The approved proof

• The applicable Return and Refund Policy

• The Shipping Policy

• A purchase order expressly accepted by Exclusive Engravings

• A separately signed contract or project agreement

• Written change orders or approvals

If a separately signed agreement conflicts with these Terms, the signed agreement controls for that specific project. A customer’s purchase-order terms do not modify these Terms unless Exclusive Engravings expressly accepts those terms in writing.

Electronic approvals, emails, customer-account submissions and other electronic communications may be used to document authorization, proof approval and agreement to project changes.

4. Pricing, Payment and Taxes

Prices and product availability may change without notice until an order is accepted.

Customers are responsible for all charges stated in the accepted quote or invoice, including applicable product charges, customization, design, setup, rush service, packaging, shipping, delivery, installation, taxes and other approved charges.

The required deposit, payment schedule and final-balance deadline will be stated in the applicable quote, invoice or project agreement. Production may be delayed until required payments have cleared.

Credit terms or payment after delivery are available only when expressly approved in writing. Submitting a purchase order does not automatically establish credit terms.

Customers claiming a tax exemption must provide valid and current exemption documentation before the order is invoiced or completed. Tax adjustments are not guaranteed after an order has been processed.

We reserve the right to suspend design, production, delivery or release of completed products while an undisputed balance remains overdue, subject to applicable law and any controlling written agreement.

5. Personalized and Custom-Made Orders

Customers are responsible for providing complete and accurate personalization information, including:

• Names

• Titles

• Dates

• Spelling

• Grammar

• Wording

• Quantities

• Sizes

• Logos

• Photographs

• Artwork

• Product selections

• Shipping information

• Requested completion dates

Personalized and custom-made products are generally final sale because they are produced specifically for the customer. Eligibility for cancellation, return, exchange or refund is governed by our Return and Refund Policy and any applicable written project agreement.

Once design work, material preparation or production has begun, changes or cancellations may be unavailable or may result in charges for completed work, committed materials and other documented costs.

6. Proofs and Customer Approval

A digital or physical proof may be provided for certain custom orders.

The customer is responsible for carefully reviewing the entire proof, including spelling, wording, dates, layout, quantities, dimensions, colors and product specifications.

Approval of a proof authorizes Exclusive Engravings to produce the order according to that proof. After approval, customer-requested corrections may require additional charges and may affect the completion date.

Screen colors, digital mockups and proofs are visual approximations. Actual materials, engraving contrast, color, grain, texture and proportions may differ because of material characteristics, manufacturing tolerances and display settings.

If the completed product materially differs from the approved proof because of an error by Exclusive Engravings, we will provide an appropriate remedy consistent with our Return and Refund Policy.

7. Customer-Supplied Artwork, Logos and Content

Customers may provide names, photographs, logos, artwork, insignia, seals, trademarks, wording and other content for use in a custom order.

By submitting content, you represent and warrant that:

• You own the content or have permission to use and reproduce it.

• You have authorization from any organization whose logo, trademark, seal or insignia is included.

• The content does not violate copyright, trademark, privacy, publicity or other rights.

• The content is not fraudulent, defamatory, threatening, hateful, obscene or unlawful.

• You have obtained any consent reasonably required for the use of another person’s photograph, name, likeness or personal information.

You grant Exclusive Engravings a limited license to store, reproduce, resize, convert, edit and use the submitted content only as reasonably necessary to evaluate, design, proof, produce, fulfill and document the order.

Submitting private custom-order content does not automatically authorize us to publish it in advertising, social media or our public portfolio. Separate permission may be requested before identifiable private, memorial or customer-owned content is used for marketing.

We may reject or pause content when ownership or authorization is unclear. We may request written permission or supporting documentation before using protected corporate, school, government, military, sports, entertainment or other organizational marks.

8. Customer-Supplied Products and Property

Exclusive Engravings may, at its discretion, accept a customer-owned item for engraving or customization.

Before accepting the item, we may inspect it, test the material, request product information or require a separate intake acknowledgment. Some coatings, metals, plastics, electronics, glass, plated surfaces and unknown materials may not be suitable for engraving.

The customer must disclose any unusual value, sentimental significance, hidden damage, prior repair, coating, contents or other condition that could affect production.

We do not guarantee that every customer-supplied item can be engraved successfully. If testing or production presents an unexpected safety, quality or equipment risk, we may stop the project and discuss available options with the customer.

Any special replacement-value agreement must be documented in writing before work begins. Nothing in this section excludes responsibility that cannot lawfully be limited.

9. Materials and Product Variations

Wood, stone, slate, leather, glass, acrylic, metal, coated products and other materials may contain natural or manufacturing variations.

Variations may include grain, texture, shade, veining, knots, thickness, engraving contrast, finish and positioning. Reasonable variations that are normal for the selected material are not considered defects.

Product dimensions, colors and images shown online are approximate unless expressly guaranteed in writing. Manufacturers may make minor changes to products without notice.

10. Production Time, Rush Orders and Event Deadlines

Production estimates generally begin only after we have received:

• Required payment or deposit

• Complete order information

• Usable artwork

• Required proof approval

• Any customer-supplied product

• All other information or materials needed to begin

A requested event date is not accepted unless Exclusive Engravings confirms it in writing.

Production and shipping estimates are not guaranteed delivery dates unless a written quote or agreement expressly states otherwise.

Rush service is subject to capacity, material availability and written acceptance. Rush fees, when applicable, will be disclosed before the rush request is approved.

Customer delays in providing payment, artwork, approvals, purchase-order information or other requirements may extend the completion date.

If we cannot ship an online merchandise order within the promised time, we will provide notice and the options required by applicable law, which may include agreeing to a revised shipment date or canceling the unshipped merchandise for a refund.

11. Shipping, Delivery and Local Pickup

Shipping and delivery are governed by our Shipping Policy and any order-specific agreement.

Customers must provide a complete and accurate delivery address. Additional charges caused by an incorrect address, refused delivery or unsuccessful delivery attempt may be the customer’s responsibility when permitted by law.

Customers should inspect delivered products promptly and retain the product, packaging and shipping label if damage is discovered.

Authorized local pickup and drop-off arrangements may be made through:

Express Package Ship
3801 U.S. Highway 17
Richmond Hill, Georgia 31324

Express Package Ship is an authorized pickup and drop-off partner. It is not the Exclusive Engravings production facility or an open Exclusive Engravings retail storefront.

Customers must receive confirmation before leaving an order, customer-owned item or return at this location. Leaving an item without authorization does not establish that Exclusive Engravings accepted custody, approved a return or accepted an order.

12. Returns, Refunds, Exchanges and Cancellations

Our Return and Refund Policy governs return eligibility, the 10-day return window for eligible non-customized products, custom-product restrictions, damaged or incorrect orders, exchanges, return authorization and refund processing.

Do not mail or drop off a return until Exclusive Engravings has approved it and provided instructions.

If these Terms conflict with a specific remedy required by applicable law, the applicable law controls.

13. Corporate, Government, Educational and Business Orders

Corporate, government, military, educational, nonprofit and business-to-business orders may require additional documentation, including:

• Formal quotes or proposals

• Purchase orders

• Tax-exemption documentation

• Vendor-registration information

• Approved proofs

• Delivery schedules

• Authorized signatories

• Contract-specific terms

The person submitting or approving the order represents that they have authority to act for the organization.

Government or institutional contract terms apply only when accepted by Exclusive Engravings through an authorized written agreement. Vendor registration, receipt of a purchase order or participation in a procurement process does not by itself mean that every external term has been accepted.

Recurring recognition programs, standing orders, bulk pricing and contract pricing remain subject to their specific written agreements.

14. Promotions, Discounts and Gift Cards

Promotions and discounts are subject to their stated dates, eligibility requirements and exclusions. Unless expressly stated otherwise, promotions cannot be combined, applied retroactively or exchanged for cash.

A discounted product is not automatically final sale unless it is clearly identified as final sale before purchase.

Gift cards are subject to applicable law and any terms displayed when purchased or redeemed.

15. Website Information and Corrections

We make reasonable efforts to present accurate product descriptions, pricing, images, availability and production information.

Occasionally, the website may contain typographical errors, inaccurate prices, outdated promotions, unavailable products or other omissions. We may correct such information and may contact the customer regarding an affected order.

If a material pricing or product error affects an order, we may provide the customer with the option to accept the corrected terms or cancel the affected portion for an appropriate refund.

Historical or general information on the website is provided for reference and may not reflect current availability or capabilities.

16. Third-Party Services and Links

Our website may use or link to third-party platforms, payment processors, shipping carriers, social networks, applications and other services.

Third-party services may be governed by their own terms and privacy policies. Exclusive Engravings is not responsible for the content, security, availability or practices of an unaffiliated third-party website or service.

Nothing in this section limits rights or responsibilities that cannot lawfully be excluded.

17. Reviews, Feedback and Public Submissions

If you voluntarily submit a public review, testimonial, comment, suggestion or other feedback, you grant us permission to reproduce, display and share that public submission for legitimate business and promotional purposes.

This permission does not automatically extend to private custom-order files, memorial photographs, customer logos, confidential business information or personalization content submitted only to fulfill an order.

You may not submit false, misleading, infringing, defamatory, threatening, obscene or unlawful content. We may moderate or remove website content when appropriate.

18. Privacy

Our collection, use and disclosure of personal information are governed by our Privacy Policy.

Customers should review the Privacy Policy before submitting personal information, photographs, memorial information, artwork or other custom-order content.

19. Exclusive Engravings Intellectual Property

The website and its original content—including branding, product photography, descriptions, graphics, designs, layouts and other materials created or owned by Exclusive Engravings—are protected by applicable intellectual-property laws.

You may not reproduce, sell, distribute, scrape, commercially exploit or create unauthorized derivative works from our protected content without written permission.

Customer ownership of customer-supplied content is not transferred to Exclusive Engravings merely because it is submitted for an order.

Ownership and permitted use of an original custom design created by Exclusive Engravings may be addressed in the applicable quote or written agreement. Payment for a physical product does not automatically transfer every underlying design, production file or intellectual-property right unless agreed in writing.

20. Prohibited Uses

You may not use our website or services:

• For an unlawful, fraudulent or deceptive purpose

• To infringe intellectual-property, privacy or publicity rights

• To impersonate another person or misrepresent your authority

• To submit malicious code

• To harvest personal information

• To interfere with website or payment security

• To submit hateful, threatening, obscene or defamatory material

• To create counterfeit or unauthorized branded products

• To use protected seals, insignia, logos or marks without authorization

• To engage in spam, phishing, scraping or other abusive automated activity

We may suspend or terminate access for violating these restrictions.

21. Disclaimer of Warranties

To the fullest extent permitted by law, the website and online features are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure or error-free.

Products and services are subject to the descriptions, approved proofs and express commitments stated in the applicable order documents.

Nothing in these Terms excludes an express written warranty or a consumer right that cannot lawfully be waived or limited.

22. Limitation of Liability

To the fullest extent permitted by law, Exclusive Engravings and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from the website, an order or a product.

To the fullest extent permitted by law, our aggregate liability relating to a product or order will not exceed the amount actually paid to Exclusive Engravings for the affected product or service.

These limitations do not apply to liability that cannot lawfully be excluded or limited, including liability arising from conduct for which applicable law prohibits limitation.

23. Indemnification

You agree to indemnify and hold harmless Exclusive Engravings, LLC and its owners, employees, contractors and service providers from third-party claims, damages and reasonable expenses arising from:

• Content, artwork, logos, photographs or instructions you submit

• Your lack of authority to use submitted content

• Your violation of another party’s intellectual-property, privacy or publicity rights

• Your material breach of these Terms

• Your unlawful or unauthorized use of our website, products or services

This provision applies only to the extent permitted by law.

24. Events Beyond Reasonable Control

Exclusive Engravings is not responsible for delays caused by events beyond its reasonable control, including carrier disruptions, severe weather, natural disasters, utility or internet failures, equipment breakdowns, supplier shortages, labor disruptions, governmental actions, public emergencies or other similar events.

We will make reasonable efforts to communicate material delays and identify available options. This section does not eliminate a cancellation or refund right required by applicable law.

25. Termination

These Terms remain effective while you use the website or services.

We may suspend or terminate access to the website or decline further service when we reasonably believe a user has violated these Terms, failed to pay an undisputed amount, misused the Service or created a legal, safety or security risk.

Obligations concerning payment, intellectual property, customer-provided content, limitation of liability, indemnification and dispute-related provisions survive termination when applicable.

26. Governing Law

These Terms and transactions with Exclusive Engravings are governed by the laws of the State of Georgia and applicable federal law, without regard to conflict-of-law principles.

Nothing in these Terms prevents a consumer from exercising rights that cannot lawfully be waived under the law applicable to that consumer.

27. Severability and Waiver

If any provision of these Terms is found unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain in effect.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

28. Entire Agreement

These Terms, the policies referenced in them and the applicable accepted order documents constitute the agreement between the customer and Exclusive Engravings for the relevant transaction.

They replace prior discussions or communications concerning that transaction, except for a controlling signed agreement.

29. Changes to These Terms

We may update these Terms by posting a revised version on this website and changing the “Last updated” date.

Changes apply prospectively unless otherwise stated or required by law. Material changes will not retroactively alter an already accepted order unless the parties agree or applicable law requires otherwise.

30. Contact Information

Questions about these Terms of Service may be sent to:

Exclusive Engravings, LLC
Email: sales@exclusiveengravings.com
Website: https://www.exclusiveengravings.com